June 28, 2022
Dear Valued Customers,
It is with great excitement that we would like to announce the birth of our newest division, Douglas Stewart Software & Services (DSS). As the largest education-focused distributor in North America, The Douglas Stewart Company recognizes that different products and solutions require different levels of support. DSS was conceived to allow our two respective divisions—DSC, led by CEO Robert Bernier; and DSS led by CEO Chuck Hulan—to be able to service our partners with the highest standards.
Together, both of our divisions work in unison to complement our approach to serving the education community. With this growth, we are also eager to share that we are expanding our footprint within our local Madison, WI community. We are opening the doors on a brand-new warehouse facility and office space to house our DSC division while our newest DSS division will be launching in a second new location in Madison.
The new DSS division brings software licensing and service solutions to the education and non-profit markets by collaborating with software providers, resellers, and end customers to empower and inspire the education community to improve learning experiences. Through a data driven approach, DSS helps simplify complex SaaS programs and processes so partners can focus on growing their ARR. This new division is focused on managing the full customer lifecycle of software subscriptions with resources in place not only to facilitate resellers' sales and marketing efforts, but also to lend support at the end user level with managing renewals, provisioning, and deployments.
Additionally, our DSC division will continue our focus in supporting the sales and programs tied to physical goods. DSC remains steadfast in its dedication to consultative selling, custom programs for EDU retailers and resellers, and in the efficient distribution of our physical goods.
Our existing partners should experience no current changes to their normal interactions and day-to-day business. What you can expect to see is increased dedication and focus from your DSC and DSS support teams within our respective areas of expertise.
If you have any questions, please don’t hesitate to contact your account representatives or our customer service teams. We sincerely thank you for your continued support and partnership that has allowed us to scale our business to new heights for the sole purpose of better serving each of you.
Chief Executive Officer
The Douglas Stewart Company
Chief Executive Officer
Douglas Stewart Software & Services